1. RENTAL AGREEMENT
Upon hiring a dress, you agree to our terms and conditions outlined in the following
2. RENTAL PERIOD
The standard rental period is 3 days (Friday-Sunday or equivalent period as organised with Studio22.)
Late returns will incur additional fees at a daily rate of $10. Failure to return after 3 days may result in the full cost of the dress being charged to the hirer (or to the renters' discretion)
Late returns will incur additional fees at a daily rate of $10. Failure to return after 3 days may result in the full cost of the dress being charged to the hirer (or to the renters' discretion)
3. CONDITION OF GARMENT
All dresses are provided in clean, wearable condition. Any issues with the dress must be reported immediately upon collection. You agree to return the dress in the same condition as received, with no alterations or unauthorized repairs.
You are not required to clean/dry clean the dress before returning, this is included in the hire cost and will be taken care of by Studio22.
You are required to notify Studio22 of any sufficient damage to the dress during your rental period.
You are not required to clean/dry clean the dress before returning, this is included in the hire cost and will be taken care of by Studio22.
You are required to notify Studio22 of any sufficient damage to the dress during your rental period.
4. DAMAGE AND STAINS
Minor wear is expected, but significant damage, stains, or loss will incur repair or replacement charges proportionate to the amount required to fix the piece.
If the dress is returned in a state beyond repairing, the full price of the item must be paid. PLEASE NOTE: cost of replacement does NOT include the hire price.
If the dress is returned in a state beyond repairing, the full price of the item must be paid. PLEASE NOTE: cost of replacement does NOT include the hire price.
5. FITTINGS AND ALTERATIONS
Sizing and fit of the dresses are as specified on our page.
Unauthorized alterations to the dress are prohibited and will result in a penalty fee.
Unauthorized alterations to the dress are prohibited and will result in a penalty fee.
6. PAYMENT TERMS
Full payment is required at the time of booking.
The only accepted form of payment is bank transfer.
A bond may be required on more valuable items. This bond will be returned after the garment has been delivered back.
The only accepted form of payment is bank transfer.
A bond may be required on more valuable items. This bond will be returned after the garment has been delivered back.
7. CANCELLATIONS AND REFUNDS
Cancellations with notice provided more than 10 days are offered store credit for most pieces offered by Studio22.
Notice provided less than 10 days will result in a 50% cancelation fee (of the hire price) and no bond refund.
Notice provided less than 10 days will result in a 50% cancelation fee (of the hire price) and no bond refund.
8. PRIVACY POLICY
Personal information collected during booking is used solely for processing your rental and will not be shared without consent.
9. LIABILITY
Studio22 is not liable for any injury, allergic reaction, or damage caused by wearing our products.
Our liability is limited solely to the amount paid for the rental.
Our liability is limited solely to the amount paid for the rental.
10. POSTAGE
Postage and return shipping fees are all round $25 EXPRESS
You are required to return the dress using the return postage satchel provided.
One-way EXPRESS postage for $14. If an item is needed desperately and you live close by, we offer one-way express postage where it gets posted to you and you can drop it off when returning.
We aim to dispatch your item as early as possible before your event date to ensure timely delivery.
Note that due to previous hires, the hire period and postage date may vary, however, please be assured your garment WILL arrive in time for your event.
The return date is 1 day after your event date. You must post the item back to us by 4pm on the day after your event (or latest Monday 4pm). This is to ensure that other hires after yours are not interrupted.
In cases of unavoidable delays (e.g., courier issues), please contact us as soon as possible to avoid additional fees.
You are required to return the dress using the return postage satchel provided.
One-way EXPRESS postage for $14. If an item is needed desperately and you live close by, we offer one-way express postage where it gets posted to you and you can drop it off when returning.
We aim to dispatch your item as early as possible before your event date to ensure timely delivery.
Note that due to previous hires, the hire period and postage date may vary, however, please be assured your garment WILL arrive in time for your event.
The return date is 1 day after your event date. You must post the item back to us by 4pm on the day after your event (or latest Monday 4pm). This is to ensure that other hires after yours are not interrupted.
In cases of unavoidable delays (e.g., courier issues), please contact us as soon as possible to avoid additional fees.
11. PICK-UP
Pick-ups are to be organised with Studio22 via Instagram.
You will be notified when your item is ready to be collected and of pick-up location.
The rental period remains 3 days for pick-ups, hence, must be returned by Monday 4pm at the latest (or equivalent time frame as orgainsed with Studio22)
You will be notified when your item is ready to be collected and of pick-up location.
The rental period remains 3 days for pick-ups, hence, must be returned by Monday 4pm at the latest (or equivalent time frame as orgainsed with Studio22)
12. TRY-ONS
To book a try-on, please contact us via Instagram.
Try-ons are allocated 25mins to try on as many items as you like. If a longer duration is needed, please feel free to contact us so we can make some arrangements
Booking a try-on does not guarantee that the dress is reserved for your date.
First try-ons are free; however a secondary try-on may result in a fee (deductible from your hire price).
Try-ons may not be available after the garment has been reserved and paid for. If you are concerned about sizing, please try on the garment before deciding to pay.
If local customers opt not to try on their garment, and upon pickup discover that it does not fit, a store credit is provided if it is returned the same day (valid for 12 months).
Studio22 may have made some adjustments or alterations to perfect the fit of the garment. If these adjustments have not been made by another company you've tried it on with, it may fit differently. Please make use of our try-on service or contact us for any questions about this.
13. PRICE MATCHING
To be eligible:
The dress must be exactly the same as the one available through Studio22.
The competitor must be an Australian-based dress hire business.
The dress must be available in the same size and for the same hire dates.
The hire period must be the same.
The competitor's price must include the same inclusions and conditions as Studio22. (i.e just the hire period, excludes bonds and postage)
Any required fees or charges must be included when comparing prices (i.e. cleaning)
The competitor's price must be currently available and able to be verified.The dress must be in a comparable condition to the Studio22 dress.
The dress must be exactly the same as the one available through Studio22.
The competitor must be an Australian-based dress hire business.
The dress must be available in the same size and for the same hire dates.
The hire period must be the same.
The competitor's price must include the same inclusions and conditions as Studio22. (i.e just the hire period, excludes bonds and postage)
Any required fees or charges must be included when comparing prices (i.e. cleaning)
The competitor's price must be currently available and able to be verified.The dress must be in a comparable condition to the Studio22 dress.
Price matches do not apply to:
- Expired or outdated prices
- Flash sales or limited-time promotions
- Clearance or liquidation prices
- New-customer or first-order discounts
- Loyalty or membership discounts
- Personal discount or coupon codes
- Affiliate or influencer-exclusive prices
- Bundle or multi-item offers
- Giveaways or competition prices
- Pricing errors
- Private or individual sellers
- Other price matching offers
Only one price match can be used per booking.
Price matching cannot be combined with other Studio22 discounts or promotions.
Price matches cannot be requested after a booking has been confirmed.
Studio22 reserves the right to decline a price match if the competitor's offer cannot be verified or does not meet these conditions.
Studio22 may change or end the Price Match Promise at any time.